FAQ DIRECTORY

Product-Related Questions
Customization & OEM Support
Shipping & Lead Time
Application-Specific Questions
  • Q: What plastic materials do you produce?
    A: We offer virgin, recycled, and modified PP, as well as ABS, PA, and PC/ABS alloys.

  • Q: What are PP hollow sheets used for?
    A: They are used in logistics packaging, advertising boards, automotive separators, and construction panels.

  • Q: Are your products suitable for export?
    A: Yes, all materials and finished goods meet export packaging standards.

  • Q: Can you supply anti-static plastic sheets?
    A: Yes, we produce ESD-grade PP hollow sheets for electronics packaging.

  • Q: Are your plastic pellets food-safe?
    A: Virgin PP pellets can be made food-grade upon request with testing.

  • Q: What’s the size range for PP hollow sheets?
    A: Thickness from 2mm to 12mm; width up to 2400mm; length customizable.

  • Q: Do you manufacture injection-molded parts?
    A: Yes, we offer automotive and industrial-grade injection parts with mold support.

  • Q: Are your products waterproof?
    A: Yes, all PP hollow sheets and pallets are water-resistant.

  • Q: Do you support small quantity orders?
    A: Yes, we support pilot orders and flexible MOQ for standard items.

  • Q: Are your materials UV-resistant?
    A: Yes, UV-stabilized PP is available for outdoor use.

  • Q: Can you supply pallet-sized sheets?
    A: Yes, we supply PP sheets up to 2.4m x 4m for pallet covers.

  • Q: Do you offer colored or printed sheets?
    A: Yes, available in black, white, blue, grey, and with custom printing.

  • Q: What is the service life of hollow sheets?
    EN: 3–5 years under normal use; longer with proper handling.

  • Q: Do the products contain recycled content?
    A: Recycled grades are available and labeled accordingly.

  • Q: Are you a manufacturer or a trader?
    A: We are a factory based in Vietnam with full-scale production lines.

  • Q: What is your daily production capacity?
    A: Over 15 tons/day for pellets, 5000㎡/day for hollow sheets.

  • Q: Are your products recyclable?
    A: Yes, 100% recyclable and environmentally friendly.

  • Q: What industries do you serve?
    A: Logistics, packaging, construction, advertising, agriculture, and automotive.

  • Q: Can you supply functional additives?
    A: Yes, for flame retardant, anti-static, anti-UV, and reinforced properties.

  • Q: What’s the MOQ for plastic granules?
    A: Standard MOQ is 1 ton; sample orders are negotiable.


  • Q: Can I customize the size of your PP hollow sheets?
    A: Yes. All dimensions including length, width, and thickness are customizable based on your application.

  • Q: Do you support die-cutting or folding for packaging solutions?
    A:: Yes, we offer CNC cutting, creasing, folding, and welding for box-type packaging.

  • Q: Can I customize the color of pellets or hollow sheets?
    A:: Yes, we offer color masterbatch blending for pellets and pigmented hollow sheets.

  • Q: Can I print my company logo on the sheets or boxes?
    A:: Yes, screen printing and digital printing options are available.

  • Q: Do you develop injection molds in-house?
    A:: Yes, we support in-house or client-supplied mold development with full CAD support.

  • Q: What file formats do you accept for custom projects?
    A:: We accept .STEP, .IGS, .DWG, .PDF, or other CAD formats.

  • Q: What is the lead time for mold development?
    A:: Typically 25–40 days depending on complexity.

  • Q: Can I request dual-material injection molding (2K)?
    A:: Yes, we support 2K and overmolding if your design requires it.

  • Q: Can I order a prototype before mass production?
    A:: Yes, we support prototyping for fit, structure, and testing validation.

  • Q: Can I order functional additives in pellets (e.g. anti-UV)?
    A:: Yes, we can customize formulas with specific additives for desired performance.

  • Q: Can you help us redesign our current packaging solution?
    A:: Yes. We offer structural optimization and cost-reduction suggestions.

  • Q: Do you accept OEM branding on packaging boxes?
    A: Yes, including printed logos, barcode stickers, and OEM part numbers.


  • Q: Do you accept multi-component assemblies (plastic + metal)?
    A:: Yes, we support insert molding and post-assembly.

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  • Q: Do you support special surface textures?
    A:: Yes, we offer matte, grain, glossy, or soft-touch coatings.

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  • Q: Can I request ESD-rated hollow boxes?
    A:: Yes, ESD-grade PP sheets and finished boxes are available.

  • Q: What’s the minimum quantity for customized packaging?
    A:: Usually 500pcs for hollow boxes; negotiable for new customers.

  • Q: Do you offer 3D visualization or samples for custom designs?
    A: Yes, we can provide 3D renderings or physical mockups.

  • Q: Can I co-develop a new packaging solution with your team?
    A:: Yes, we support collaborative design from concept to delivery.

  • Q: Do you assist in optimizing packaging for export shipping?
    A:: Yes, we tailor stackability, weight, and carton structure for container loading.

  • Q: Can I request confidential mold management (exclusive use)?
    A:: Yes, we offer confidential mold storage, exclusive authorization, and NDAs.


  • Q: What’s your general lead time for standard products?
    A: In-stock products are typically shipped within 5–7 days.

  • Q: How long does it take for customized products?
    A: Custom hollow sheets or injection parts usually take 10–20 working days.

  • Q: Can you offer urgent delivery or expedited orders?
    A: Yes, we support urgent orders depending on material and line availability.

  • Q: Do you ship internationally?
    A: Yes, we ship to most countries via sea or air freight.

  • Q: Which incoterms do you support (FOB, CIF, EXW)?
    A: We offer EXW, FOB, CIF, DDU, and more depending on your preference.

  • Q: Can I use my own freight forwarder?
    A: Yes. We can coordinate with your designated forwarder.

  • Q: Can you arrange container loading and booking?
    A: Yes, we provide full support for container booking and loading inspection.

  • Q: Do you offer palletized packaging for export?
    A: Yes, products are shipped with export-ready pallet packaging.

  • Q: Can you provide photos or videos before shipment?
    A: Yes, we provide packaging and loading images upon request.

  • Q: What port do you ship from?
    A: We mainly ship from Hai Phong Port, Vietnam.

  • Q: Can you ship via air for urgent samples?
    A: Yes, for small urgent orders, we offer air shipping (DHL, FedEx, etc).

  • Q: Do you provide export documentation?
    A: Yes, including packing list, commercial invoice, CO, MSDS, etc.

  • Q: Do you provide HS codes for clearance?
    A: Yes, each product category comes with recommended HS codes.

  • Q: What if the shipment is delayed?
    A: We proactively update clients and offer solutions like part shipment.

  • Q: Do you provide shipping insurance?
    A: Available upon request; insured value is based on invoice.

  • Q: What packaging standards do you follow?
    A: We follow export standards with waterproof wrapping and secure strapping.

  • Q: Do you offer door-to-door delivery?
    A: Yes, available via DDP/Express depending on region.

  • Q: Can you combine multiple SKUs in one shipment?
    A: Yes, mixed product shipments are supported.

  • Q: How do you handle customs inspections?
    A: We cooperate fully and provide all required documents to avoid delays.

  • Q: How do I track my order after shipment?
    A: We provide tracking number or shipping document with real-time updates.


  • Q: Which type of hollow sheet is best for cold chain logistics?
    A: We recommend waterproof, anti-UV, and foldable hollow sheets for seafood, fresh produce, and frozen goods.

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  • Q: Can your sheets withstand long-term outdoor exposure?
    A: Yes, UV-stabilized PP sheets can resist sunlight, rain, and temperature changes for 1–3 years outdoors.

  • Q: What kind of board do I need for POP display signage?
    A: Lightweight, printable hollow sheets with good surface finish are ideal for indoor signage.

  • Q: How strong are your foldable packaging boxes?
    A: Our boxes are designed for multiple reuse cycles with excellent load-bearing performance.

  • Q: Will the sheets deform under high humidity or rain?
    A: No. PP hollow sheets are waterproof and dimensionally stable in humid conditions.

  • Q: Are the boxes resistant to chemicals or oils?
    A: Yes, PP material is chemically inert and resists most acids, oils, and alkalis.

  • Q: Can your pallets handle heavy industrial loads?
    A: Yes, our reinforced pallet covers and base sheets support 1–1.5 tons static load.

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  • Q: Is the printing on signage UV-resistant?
    A: Yes, we offer UV-resistant inks for outdoor advertising boards.

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  • Q: What if the folded boxes lose their shape over time?
    A: We use memory-reinforced materials to maintain structure over multiple folding cycles.

  • Q: Can I use hollow sheets as construction wall liners?
    A: Yes, especially in temporary enclosures and lightweight partitioning.

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  • Q: What temperature range can the sheets tolerate?
    A: Typically from -20°C to +80°C; high-heat grades can go up to 110°C.

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  • Q: Will recycled content affect durability?
    A: Slightly, but we ensure mechanical properties meet reuse standards.

  • Q: Are the sheets slippery in warehouse use?
    A: We can add surface texture or anti-slip coating upon request.

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  • Q: Can boxes be nested to save space?
    A: Yes, our foldable boxes are stackable and space-saving for reverse logistics.

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  • Q: Are these suitable for component separation in automotive lines?
    A: Yes, we offer custom-sized separators and trays for automotive parts.

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  • Q: Will the material release odor in enclosed areas?
    A:  No, all products are made with low-VOC or odorless formulations.

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  • Q: Can I add label holders or QR code windows?
    A: Yes, label slots and transparent windows are available as accessories.

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  • Q: Are your packaging solutions forklift-friendly?
    A: Yes, we design all crates and pallet boxes with forklift clearance.

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  • Q: What if the signage gets scratched or damaged?
    A: We offer protective film and replaceable surface layers.

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  • Q: How long do your reusable boxes last?
    A: Typically 50–100 reuse cycles depending on application conditions.

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